21 Day Change of Mind Returns Policy

To make things easy we offer a 21 day change of mind returns policy. It’s simple: return it in its original condition and packaging for a refund by submitting our return form within 21 days of receiving the delivery or picking the product up. We’ll arrange the return delivery and you will receive a refund, less any re-shipping fees (see ‘Important information for Returns’ for more details).

How it works

  1. Fill in our online Returns Form within 21 days of receiving your order.
  2. A member of our team will get in touch with you within three business days to advise further steps.
  3. Repack your item in its original packaging, then print and stick your returns label to the box. Our delivery team will collect the item from your home and return it safely to us.
  4. Once we’ve received your item, we’ll check that it’s in its original condition and packaging. If this is the case, you’ll receive a refund less any shipping fees within 10 business days (see below for more details).

Important Information for Returns

What Cannot be Returned Under the 21 Day Change of Mind Returns Policy

-          Assembled products such as tables

-          Clearance stock (warehouse, floor stock etc)

-          Bedding, pillows and sofa covers

-          Rugs

-          ‘Made to Order’ products, such as custom sofas

-          Gift vouchers

-          Commercial products

-          Guardsman products

The following applies to change of mind returns:

In case you originally received free delivery to a Metro Sydney, Brisbane, Adelaide or Melbourne address: The return shipping fee will be based on your location and the size of the items you are returning.

In case you originally received free delivery to an address outside Metro Sydney, Brisbane, Adelaide or Melbourne: The return shipping fee will be based on your location and the size of the items you are returning.

If you originally paid for the delivery, the return shipping fee will be the same as you paid to have it delivered.

Delivery upgrades will not be refunded.

If you have received a product that is damaged, faulty or incorrect and you wish to return it, you will not be charged a re-shipping fee.

Return Packaging

All returned goods must be wrapped in packaging as our Delivery team do not transport unpackaged items. Therefore, we strongly recommend that you keep the original packaging if you would like to return the goods.

Some of our Delivery Services includes assembly and packaging removal. If you have selected this delivery service, please kindly ask the delivery team to leave the packaging if you would still like to think about the item(s).

Item Condition

For all change of mind returns, please note that it is your responsibility to ensure that the items are returned to us in the same condition and packaging you received them. Our Distribution Centre Team assesses every item that is returned to us. If the product is not returned in its original packaging, a repackaging fee of 20% of the full product price (before any discounts) will be deducted from your refund. If the item is not in its original condition, a fee of 50% of the full product price (before any discounts) will be deducted from your refund.

Faulty or Damaged Products

Upon receipt, please inspect your purchase and notify us of any missing parts, faults, damage or incorrect items immediately. These must be reported within 48 hours of the delivery. Faulty claims outside the 48 hour reporting period will be assessed under warranty. To report an issue, click here to complete an online form. Don’t forget to attach photos of the product and provide us with as much information as possible so that we can assist you. Our team will review your completed form and contact you via email within one business day with the next steps.

100-Night Sleep Guarantee

We want your new mattress to provide you with a restful night’s sleep for years to come. That’s why we offer a 100-night trial on all Somnus products. If you don’t like it after 100 nights, simply contact us to return your mattress for a refund.